Class Activity Book-CPPSEC3102 Maintain operational safety and security of work environment Certificate IV Core Units AURAEA002 Follow environmental

Core Units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA108 Interpret and apply automotive repair instructions AURASA102 Follow safe working practices in an automotive workplace AURVTP002 Mask vehicle panels and components AURVTP006 Apply refinishing primers to vehicle surfaces AURVTP019 Prepare and paint plastic and composite vehicle surfaces AURVTP020 De-nib

Core units AURAAA001 Work in an automotive administration role AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA003 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Elective Units AURAFA002 Read and respond to automotive workplace information AURAMA001 Work effectively with others in an automotive workplace AURSLA001 Comply with legal requirements when selling automotive products and services TAEDEL301 Provide work skill instruction AURACA002 Manage complex customer requirements in an automotive workplace AURAFA004 Resolve routine problems in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace require RPL Kits with comprehensive benchmarking

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities If you require RPL Kits with comprehensive benchmarking

SIRRRTF002 Monitor retail store financials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXCEG008 Manage disrespectful

Class Activity Book-CPPSEC3102 Maintain operational safety and security of work environment Certificate IV Core Units AURAEA002 Follow environmentalOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the