Learner Resources-BSBSS00126 Contact Centre Skill Set HLTINFCOV001 Units of competency HLTINF001 Comply

Units of competency HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units AHCAGB513 Develop a farm plan AHCAGB518 Develop climate risk management strategies AHCBAC408 Manage agricultural crop production AHCBAC502 Manage forage conservation AHCBAC503 Manage integrated crop and pasture production AHCBAC504 Plan and manage a stored grain program AHCBAC506 Manage the harvest of crops AHCAGB512 Plan and manage infrastructure AHCAGB514 Manage application of agents to crops or pastures AHCAGB515 Develop sustainable agricultural practices that utilise renewable energy and recycling systems If you require RPL Kits with comprehensive benchmarking

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSSAM411 Sell financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Our learner resources contain everything you need to begin training your learners

Learner Resources-BSBSS00126 Contact Centre Skill Set HLTINFCOV001 Units of competency HLTINF001 ComplyOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all