Learning and Assessment Kit-AHCINF207 Maintain properties and structures RTO Policies and Procedures Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units BSBHRM411 Administer performance development processes BSBHRM412 Support employee and industrial relations BSBHRM413 Support the learning and development of teams and individuals BSBHRM415 Coordinate recruitment and onboarding BSBHRM417 Support human resource functions and processes BSBWHS411 Implement and monitor WHS policies

Units of competency SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget SITXCCS008 Develop and manage quality customer service practices SITXMGT001 Monitor work operations SITXCOM005 Manage conflict BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTDBS407 Monitor physical database implementation ICTDBS413 Determine database requirements ICTDBS415 Build a database ICTDBS416 Create basic relational databases ICTDBS418 Monitor and administer databases ICTWEB432 Design website layouts Group G ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

Why Choose CAQA’s LLND Kit

Learning and Assessment Kit-AHCINF207 Maintain properties and structures RTO Policies and Procedures Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to